Product FAQ

Looking for answers? Most questions can be answered quickly using Frequently Asked Questions.

How Can I Link an Account to Finovera?
You can link multiple types of accounts (Utility, Credit Card, Bank, Insurance, Loan, etc.) accounts by doing the following: Click on the Add Account b...
Tue, 2 Oct, 2018 at 2:59 PM
How Can I Pay a Bill on Finovera?
You can pay a bill in multiple locations on Finovera: Overview Page: Click on the drop-down menu icon to the right of the bill you would like to pa...
Mon, 1 Oct, 2018 at 4:00 PM
How Do I Select/Change the Payment Method for a Bill?
There are multiple locations to select/change a payment method for a bill. Accounts Page: Select the Accounts Page Select a billing account from the ...
Mon, 1 Oct, 2018 at 2:20 PM
My Bills Are Showing Overdue but I Have Already Paid Them. How Do I Mark a Bill as Paid?
There are two ways you can mark bills as "Paid" on Finovera. From the Overview Page: Click the menu arrow (located to the right of the bi...
Thu, 27 Sep, 2018 at 3:33 PM
How Can I Enable/Disable and Modify My Alerts?
If you are not receiving your alerts, it's probably because they have not been enabled.  You can check and update your Alert settings for an account as...
Mon, 15 Oct, 2018 at 10:14 AM
After a Bill Has Been Paid, Will I Still Receive a Bill Alert For That Bill?
No, after a bill has been detected as Paid or you have marked a bill as “Paid”, Finovera will not send you an alert for that particular bill.
Mon, 1 Oct, 2018 at 3:41 PM
How Do I Disable or Hide an Account If I Have Multiple Accounts within a Provider?
You may have many accounts with one Provider and some of them may not be active.  You can disable accounts that are no longer active.  This is especially us...
Mon, 1 Oct, 2018 at 12:51 PM
Several of My Bills are on Auto Pay, But They Are Not Showing up in Finovera as Auto Pay. How Can I Mark These As Auto Pay in Finovera?
If an account does not show up as Auto Pay when you link it to Finovera, you can update the bill settings to identify it as being an ‘Auto Pay’ account.  Yo...
Mon, 1 Oct, 2018 at 12:59 PM
How Do I Delete a Provider from My Finovera Account?
You can delete a Provider that you have added to your Finovera Account as follows: Select the Accounts Page  Select the Provider that ...
Mon, 28 Mar, 2016 at 2:44 PM
How Do I Nickname an Account on Finovera?
Here are the steps for nicknaming your accounts: Click on the Accounts Page Select the account from the Accounts list If the Provider contains more than...
Mon, 1 Oct, 2018 at 1:35 PM