If you are not receiving your alerts, it is probably because they have not been enabled.  You can check and update your Alert settings for an account as follows:  

  • Click on the Accounts Page
  • Select an account from the Accounts list
  • Select the Account Card (if you have multiple accounts under a provider) for the account you would like to modify your Alerts settings 
  • Select the Alert tab
  • Modify you alert settings 
  • Click Save

These new settings will be valid once they are saved. If you continue to experience issues with receiving your alerts, please open a Support Ticket or contact the Finovera Support Team at service@finovera.com.